#7 Thing: RCPL has been using email for quite awhile. Sometimes I feel like I am deleting a lot of spam & internal emails that do not seem relevant to me, but mostly it saves time. Since staff is scattered over seven buildings, it would be impossible to know everyone's schedules. Work email can be read from non-work related sites too. Not only is email used for internal communication, but it is also used to answer reference questions.
Our system implemented instant messaging last year to help eliminate negative issues (such as noise) regarding phoning. Mostly, it is worked well.
The Webinar I "attended" was an archived training session for the new EBSCO masterfile interface. Since I was not able to attend the session, it was wonderful to watch the webinar. Obviously, being able to train people at remote sites saves travel time and can be done at a more convenient location.
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